Introduction

This Privacy Policy outlines BIVA SERVICES Ltd ("we", "our", or "the Company") practices regarding the collection, use, and disclosure of information from users who access our website at https://biva.uk ("Site"), or otherwise share personal information with us (collectively: "Users").

Grounds for Data Collection

Processing your personal information (meaning any information that may allow your identification with reasonable means; hereinafter "Personal Information") is necessary to:

• Fulfill our contractual obligations to you and provide our services.
• Protect our legitimate interests.
• Comply with legal and regulatory obligations.

By using the Site, you consent to the collection, storage, use, and disclosure of your Personal Information as outlined in this Privacy Policy. We encourage our Users to carefully read this Privacy Policy to make informed decisions.

What Information We Collect

We collect two types of data and information from Users:

1. Non-personal Information: Unidentified and non-identifiable information collected through your use of the Site. This may include aggregated usage data, technical details transmitted by your device (e.g., browser type, operating system, language preference, access time), and Site activity data (e.g., pages viewed, clicks, actions).

2. Personal Information: Individually identifiable information, which includes:

• Device Information: Such as geolocation data, IP address, unique identifiers (e.g., MAC address, UUID), and other related activity information.
• General Enquiries: Information provided when completing an enquiry form on our contact page, such as your full name, email address, and contact telephone number.
• Get a Quote: Information provided when completing the "Get a Quote" form, including your full name, email address, contact telephone number, and the town/city you are moving from.

How Do We Receive Information About You

We receive Personal Information from various sources:

• When you voluntarily provide us with your personal details, such as through enquiries or quote requests on our Site.
• When you use or access our Site in connection with our services.

How We Use the Information We Collect

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy. We may use the information for the following purposes:

• Communicating with you, including providing technical information and responding to customer service inquiries.
• Keeping you informed about our updates and services.
• Marketing our websites and services (see the "Marketing" section below).
• Conducting statistical and analytical purposes to improve the Site.

In addition to the uses above, we may transfer Personal Information to subsidiaries, affiliated companies, and trusted third-party providers for purposes such as:

• Hosting and operating our Site.
• Providing personalized Site displays and related services.
• Storing and processing information on our behalf.
• Serving advertisements and evaluating marketing campaigns.
• Performing research, diagnostics, or analytics.

We may also disclose information if necessary to comply with laws, enforce our policies, investigate fraud, or protect the rights and safety of our Users or others.

User Rights

You may request to:

1. Confirm whether your personal information is being processed and access it, along with supplementary information.
2. Receive a copy of the personal information you provided in a structured, machine-readable format.
3. Request rectification of inaccurate or incomplete personal information.
4. Request erasure of your personal information.
5. Object to the processing of your personal information.
6. Request restrictions on processing your personal information.
7. File a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to legal and regulatory obligations. To exercise these rights, contact our Data Protection Officer (DPO) at:
Email: hello@biva.uk
Phone: 074 919 31 816

Retention

We retain personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce policies. Retention periods depend on the type and purpose of the information collected. Outdated or unused information is destroyed at the earliest reasonable opportunity.

Third-Party Collection of Information

This policy applies only to the information we collect. When you disclose information to third parties or other websites, their terms and privacy policies will apply. We encourage you to review their policies before sharing information.

How We Safeguard Your Information

We implement industry-standard procedures and policies to protect your information. While we take reasonable measures to safeguard data, we cannot guarantee prevention of unauthorized access or misuse.

Data Transfer Outside the EEA

If data is transferred outside the European Economic Area (EEA), we ensure compliance with approved data protection standards or legal agreements to provide adequate safeguards.

Marketing

We may use your personal information for promotional purposes. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

Corporate Transactions

In the event of a corporate transaction (e.g., sale, merger, or consolidation), your information may be transferred to the acquiring entity.

Minors

Our services are not directed at minors. If you believe a child has provided us with personal information without parental consent, please contact us at hello@biva.uk.

Updates or Amendments to This Privacy Policy

We may amend this Privacy Policy periodically. Changes take effect upon posting. Continued use of our Site after changes constitutes your acceptance of the updated policy.